Refund policy

ilyaura

Returns & Shipping Policy

Every ilyaura product is crafted with care. To maintain exclusivity and quality, all sales are final.

No Returns

  • All sales are final; returns or exchanges are not accepted.
  • Review your order carefully before completing your purchase.
  • If an item arrives damaged or incorrect, see the Damaged Items section below.

Damaged Items

  • Contact us within 7 days of delivery at ilyaura.beauty@gmail.com if your order arrives damaged.
  • Include clear photos of the damage.
  • We will work with you to resolve the issue, which may include a replacement or alternative solution at our discretion.

Delayed Shipments

  • Estimated delivery dates are provided at checkout.
  • While we strive for timely delivery, ilyaura is not responsible for delays caused by carriers, weather, or unforeseen events.
  • We will assist you in tracking your order if delays occur.

Lost Packages

  • All orders are shipped with tracking.
  • If your package is lost, contact us within 30 days of shipping, and we will assist in locating or replacing it.

We value every customer and strive to make your ilyaura experience effortless, elegant, and luxurious.